Back of e-Bill

Billing and Payment Information

• Students are responsible for updating their campus mailing and e-mail addresses directly through Bear Facts (http://bearfacts.berkeley.edu)). Billing address changes for non-student account holders should be submitted to Billing & Payment Services. Only the account holder is authorized to change the addresses.
• This account is designed to bill for various types of student charges: registration fees, University housing, telephone, short-term loans, award adjustments, summer session fees, and miscellaneous academic-related charges. Each statement lists two alternative payment amounts: 1) Minimum Amount Due (includes current and past due items; indicates participation in the Deferred Payment Plan for second through fifth installments); 2) Account Balance (includes past, current and future due items). If the Minimum Amount Due is zero, no payment is due that month.
• If you believe there is an error on your billing statement, contact the department that originated the charge (see partial list below) or Billing & Payment Services. If you are disputing a particular charge, you do not have to pay it for up to sixty days, during which time you should be working with the originating department to resolve the matter. You must pay other items due on your account that are not in question.
• If a payment to your CARS account is returned by the bank, your account will be assessed a returned payment processing charge of up to $25.00. If an electronic payment is rejected for incorrect bank information, your account will be assessed rejected item processing charge of $5.00. You may be required to make repayment with cash, cashier's check, or money order.
• Payment for registration fees (see http://registrar.berkeley.edu for fee types and rates) is due August 15th for the Fall Semester and January 15th for the Spring Semester. A $150 late registration fee is charged to any student not officially registered by Friday of the third week of instruction. Payment Options are listed below.
  
• Registration fee amounts represent fees as currently estimated for the term. Every effort will be made to keep fees at this level. However, given continuing budget uncertainties, circumstances may require an adjustment in the amount during the term.
• Registration fees may be paid in full or on the Deferred Payment Plan. See Deferred Payment Plan terms and conditions below.
• If you withdraw from the University, payment for the registration fees will be due in full immediately. The total amount of the fees will be determined by the date of your withdrawal. For more information on withdrawal or cancellation policies, see registrar.berkeley.edu. You may be responsible for the Health Insurance fees regardless of when you withdraw; contact University Health Service for details on continued coverage. You may need to repay excess financial aid that was disbursed to you prior to your withdrawal.

Delinquent Accounts

• You must pay at least the Minimum Amount Due to avoid late payment penalties. Late payment penalties are assessed at the rate of $20.00 the first month and up to $30.00 each month thereafter on accounts with delinquent balances of $50.00 or more.
• You are responsible for determining if you have an outstanding balance each month and for resolving that balance by the due date.
• If registration fees are not paid in full by the due date, you may be dropped from the rolls and your grades withheld.
• If your account becomes delinquent, a block may be placed on your University records and future registration. You may request an administrative hearing if you feel the block is unwarranted. Your request addressed to Billing & Payment Services Review Officer must be received in writing within 10 days of block notice.
• Refund and award payments to you may be held.
• Your account may be placed in collections, your debt may be reported to a credit bureau, and your State income tax refund may be offset. Costs of collection and late payment penalties will be added to the amount due.

Deferred Payment Plan for Registration Fees: Terms and Conditions

• The Deferred Payment Plan allows you to pay your registration fees in five monthly installments. A non-refundable participation fee will be assessed to your account. The participation fee is $40 per semester, but is subject to change. Fee installment payments are due according to the following schedule:

  	Fall Semester	Spring Semester
  Due date for payment in full or first installment	August 15	January 15
  Second through fifth installment payments are due monthly	September 15 - December 15	February 15 - May 15

• To determine the installment amount refer to the Message Section on the billing statement. The amount displayed will vary between students as it is calculated as 20% of the assessed registration fee amount plus any other charges that are due. Pay this amount instead of the “Minimum Amount Due” in the month you are electing the plan. The Message will be displayed only in months the Plan is available and only to students with qualifying registration fees.
• To elect the Deferred Payment Plan, submit a payment via e-Bill/e-Check (bearfacts.berkeley.edu) for the amount indicated in the Message Section of the billing statement. Future statements will reflect the installment amounts and due dates. Payments made through other means (i.e., mail, in-person, wire transfer, One Time Payment, etc.) will not activate the Deferred Payment Plan.
• You will be billed for the participation fee on a future statement. Do not pay the participation fee until it is billed.
• This Plan applies to fall and spring regular session registration fees. Fees for other programs, such as Summer Sessions and self-supporting programs, are not eligible.

Inquiries Concerning Account Activity

• If you have questions about specific items on your statement, contact the office that initiated the charge or credit. Telephone numbers (area code 510) and department codes for some of the offices are:

  BILPAY	Billing & Payment Services	642-3190	HOUSNG	Housing & Dining Services	642-1524
  BILPAY	CalPIRG Fee	642-7313	ISTWSS	Facility Paper Fee	642-7355
  CNS/RTS	Communicate & Network Svc	643-7000	REGIST	Registration/Course Fees	642-5990
  FINAID	Financial Aid Office - Grad	642-6442	REGIST	Non-Residency (Tuition only)	642-5990
  FINAID	Financial Aid Office - Undergrad	642-6442	SUMSES	Summer Session	642-5611
  GRDDIV	Graduate Division	642-0672	UHS	University Health Insurance	642-5700

• Many of the departments billing through CARS provide a website that notes their policies and procedures, as well as their contact information, including e-mail addresses. Search for the department from the Berkeley home page: www.berkeley.edu.
  
• If you have general questions regarding account transactions, please contact Cal Student Central, 120 Sproul Hall, Berkeley, CA 94720 or call (510) 664-9181. Office information is available on the web site at studentcentral.berkeley.edu. Office hours are Monday-Friday, 9:00 a.m. to 4:00 p.m,; phones are closed from noon – 1:00 p.m.

Payment Options

• Pay online via e-Check. Select CARS e-Bill from bearfacts.berkeley.edu. This online system will process a debit from your checking or savings account. (Allow 0-2 days for processing.)
  
• Pay online via the One Time Payment option. Select this option from the Resources section at bearfacts.berkeley.edu. No special passwords or accesses required, but you must provide the Student ID number, Student Last Name and the amount you wish to pay.
  
• If utilizing your bank’s online bill payment service, the payment should be issued to UC Regents and indicate our address as:

  University of California, Berkeley

  Billing & Payment Services

  140 University Hall, #1111

  Berkeley, CA 94720-1111

  When referencing an account number, use the UCB ID number. Do not list any other information (such as student name, “UCB”, “SID”, etc.) in the account number field. (Allow 1-10 days for processing.)

• Checks or money orders must be in U.S. dollars drawn on a U.S. bank. Items should be payable to UC Regents. Note your UCB ID number on your remittance. Do not place cash in the mail or the drop box.
• Personal checks may be mailed to: (Allow 3-10 days for processing)

  University of California, Berkeley

  Billing & Payment Services

  140 University Hall, #1111

  Berkeley, CA 94720-1111

• Personal checks sent via express courier are addressed to: (Allow 1-2 days for processing)

  University of California, Berkeley

  Billing & Payment Services

  140 University Hall, #1111

  Berkeley, CA 94720-1111

• Outside agency scholarship checks may be mailed to: (Allow 4-6 weeks for processing)

  University of California, Berkeley

  Financial Aid Office

  250 Sproul Hall #1960

  Berkeley, CA 94720-1960

• Payments may be placed in the drop box located at:

  University Hall, 2199 Addison Street on Oxford

• Wire transfers are accepted for international payments. Please note that our bank may charge a nominal fee to receive the funds via wire transfer. (Allow 1-3 days)
• Provide the following information to your bank:

  UC Bank Name	Bank of America, NA
  Bank Account Number	01753-80001
  Routing / Transit (ABA) Number	0260-0959-3
  CHIPS Address	0959
  SWIFT Address	BOFAUS3N
  Physical Address for Routing	100 West 33rd Street, New York, NY 10001 USA
  Bank Address	1655 Grant Street., Concord, CA 94520 USA
  Beneficiary	University of California Regents
  Beneficiary Information	Be sure to include Student ID Number and student name
  Amount	Amount to wire; our bank and intermediary banks may deduct a processing fee (approx. $25)

• We do not accept credit cards for payments to CARS.

Payments via e-Bill/e-Check

• Berkeley has contracted with Sallie Mae Solutions to process online electronic check payments through their Net.Pay e-Check and the One Time Payment Gateway options. These tools provide a means for electronic debit from your checking or savings account with direct credit to your CARS account.
• e-Bill is a monthly statement and does not include "real-time" data. Account activity that occurs between monthly e-Bill statements is reflected in the "Student" section of Bear Facts. Select "CARS" and "Quick Statement" for daily updates.
• Electronic payments via e-Check and One Time Payment Gateway will be assessed a nonrefundable convenience fee of $0.50 per transaction. This fee will be deducted from your bank account. The fee will not be displayed in CARS.
• Once an e-Check or One Time Payment Gateway payment is authorized, it may not be canceled through the online options. Please consult your bank for further assistance.
• You may share access to your e-Bill with a third-party, such as your parents or spouse. Through their Other Payer access, the third party will be able to see your monthly CARS statement and make e-Check payments on your behalf. To grant an Other Payer this access, students should provide them with their Student ID Number and the Net.Pay PIN (see “Update Information” in the student’s Net.Pay profile). Other Payers access the system through bearfacts.berkeley.edu; select Resources. By designating a third party for this purpose, you authorize us to share your account information with the Other Payer.
• E-Check may accept your payment authorization and the bank may disallow it because of non-sufficient funds in your account (NSF) or because you have provided incorrect routing or bank account numbers. If your payment is returned by the bank, you will be charged a processing fee of $25.00 per item and $5.00 per item for incorrect routing or bank account information.

Refunds

• Eligible credit balances in CARS accounts are processed for refund three times each week. Credit balances from personal payments may be held for 30-45 days before a refund will be issued.
• Refunds are disbursed via Electronic Funds Transfer (EFT-see below). CARS refunds for students not set up with EFT will be paid by a paper check held for pick-up at the Cal Student Central office located at 120 Sproul Hall. Check pick up hours are Monday-Friday, 9:00 a.m. to 4:00 p.m. Only the student to whom the check is payable may pick up the check. Checks that are not picked up in 14 days will be mailed to the local address on file in Bear Facts. Make sure your local address is current on Bear Facts to avoid delays in payment and problems with returned mail due to an outdated address.
• If a CARS account is past due or if registration is not compete for the term, a check will be printed and held for pick up at the Cal Student Central office. Checks will not be released until the hold is resolved. Checks not picked up in a timely manner are subject to cancellation or mailing.
• It is possible for a refund to be issued even if a CARS account has an outstanding balance.

Electronic Funds Transfer (EFT)

• We strongly encourage EFT to expedite the receipt of refunds and to avoid problems with returned mail due to an outdated address. Students who are on EFT will receive their refunds by the quickest, most convenient and secure method available. Use of EFT means fewer paper checks, conserving valuable resources.
• The bank account authorized for EFT may be the same or different from the account(s) established for online e-Check payments.
• To activate EFT, submit bank information at eftstudent.berkeley.edu. Please allow seven days for processing. Any refunds issued during the pending activation period may be disbursed via check and held for pick up.